At GROOVYPETS, we are committed to ensuring your satisfaction with all our products. We understand that sometimes, you may need to return a product due to various reasons. This Returns Policy outlines the procedures and conditions for returning the products purchased from us.

1. Eligibility for Returns
You are eligible to request a return for your product under the following conditions:

• The product was purchased directly from GROOVYPETS either through our website or an authorized retailer.
• The return request is made within 30 days of the original purchase date.
• The product is in its original, unopened, and sealed packaging. We cannot accept returns for opened or used products due to safety and hygiene concerns.

2. How to Initiate a Return
To initiate a return, please follow these steps:

• Contact our Customer Support Team by emailing customersupport@groovypets.co.uk. Provide your order number and a brief explanation of why you wish to return the product.
• Wait for our Customer Support Team’s response, which will include further instructions and a return authorisation (RA) number if your return request is approved.
• Package the product securely, including the original packaging and any accessories or promotional items that came with it.
• Clearly write the RA number on the outside of the package.
• Ship the product to the address provided by our Customer Support Team. You are responsible for covering the shipping costs for the return.

3. Inspection and Refund Process
Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1. 

• If the product meets these criteria, we will process your refund within 20 business days.
• Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.

4. Exchanges
We do not offer direct product exchanges. If you wish to replace a product, you must return the original product (following the procedure outlined above) and place a new order for the desired replacement.

5. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact our Customer Support Team immediately. We will arrange for a replacement or refund, including any associated shipping costs.

6. Contact Us
If you have any questions or concerns regarding our Returns Policy or need assistance with a return, please don’t hesitate to contact our Customer Support Team at customersupport@groovyhemp.co.uk .

GROOVYPETS reserves the right to update or modify this Returns Policy at any time without prior notice. Please check our website for the most up-to-date policy information.

Thank you for choosing GROOVYPETS for your pet’s needs. We appreciate your trust and look forward to serving you in the future.